Important customer information

UK Delivery 

The postcode you provide for delivery and the delivery service you select whilst ordering on our website will affect the delivery cost and time scale of your order.  Different couriers treat certain postcodes particularly in the Zone 2 areas shown below differently from other couriers and consequently deliveries to zone 2 postcodes may only be available by prior arrangement. We reserve the right to not accept orders which are placed without the correct delivery option being selected or where delivery is uneconomic.

Zone 1 - All postcodes except those listed below.

Zone 2 - All AB, DD, IV, KW, PA, PH. All, Isle Of Man and Isle-Of-Wight postcodes.

Shipments to Zone 2 postcodes may be available by special arrangement. Please call 0845 021 2390 prior to ordering if you wish a delivery to a Zone 2 postcode.

We are unable to accept orders to ship items to the Channel Islands, Northern Ireland or outside of the United Kingdom.

Delivery Included Offer

Many of our products are offered for sale with Delivery Included. If the product you are ordering states that the price displayed includes delivery please select this option when ordering. This service however, is only offered to customers who provide a Zone 1 UK Mainland delivery postcode as detailed above and with an order value over £75. If your delivery postcode is not in the Zone 1 area and you select the Delivery Included delivery method we will be unable to accept your order.

Orders & Dispatch days

Orders received by telephone, in person or at our website  www.traderracks.co.uk  prior to 12 noon Monday to Friday (working days) are normally dispatched the same day via carriers-: Tuffnells, TNT, Royal Mail or direct from our suppliers via their couriers. Orders placed after 12 noon or during evenings or over weekends and public holidays are normally dispatched the following working day. If your order is urgent please call us on 0845 021 2390 prior to ordering to confirm the exact dispatch day. If your orders delivery has to happen on a given day please use our click & collect service to enable you to collect the goods in person. An email confirming the expected dispatch day will be sent (an active email address is required for this service) at the time of dispatch along with the courier details and tracking number if available.

Delivery Times & Damage

Delivery times are calculated in working days (Monday - Friday 0800 -1900 hrs and excluding bank holidays). It is sometimes possible to offer timed deliveries such as before Midday and before 9 am. For a quote please email info@traderracks.co.uk or call us on 0845 021 2390 stating the product you are interested in ordering and the delivery address. Please check the packaging of you order prior to signing for delivery and sign the couriers receipt as damaged in the event the packaging or contents are damaged. Please check the contents and report any issues within 2 days of receipt and prior to fitting or using items.This will enable us to quickly arrange replacements or resolve the issue.

Can't wait in for delivery?

All shipments require a signature upon receipt as proof of delivery. In the event that you are unable to wait in, we would suggest thay a signed note is left for the courier driver with instructions on where the delivery can be left safely. N.B. Any goods that are "left safe" are done so at the customers risk and are at the descretion of the courier driver.

Missed Deliveries

If you are out when the courier arrives you will be left a card outlining options. Delivery will automatically be rescheduled for the following day unless you contact us or call the courier on the number detailed on their card to arrange a different delivery day. A maximum of 2 delivery attempts will be made at which point the goods will be returned to sender. You can arrange a new delivery at a nominal additional delivery charge by contacting us.

Refused deliveries

If your order is refused at the point of delivery or has had two delivery attempts it is deemed to have been delivered for contractual purposes. Your order will be returned to sender and if a new delivery is not ordered within 48 hours of the second delivery attempt / refusal, your order will be deemed to be delivery refused and cancelled. A 40% of the order value charge will be deducted from your order refund to cover the costs of return carriage and administration.

Other Delivery Issues

Please check your delivery for damage or missing items as soon as possible, ideally within 2 days of delivery and certainly within 14 days of receipt. We may be unable to accept missing parts claims after 14 days and cannot consider any damage/loss claims made after 30 days. Please sign the delivery drivers receipt as damaged if the packaging or boxes are obviously damaged, missing or open, if there are parcels making up the consigment missing or anything else obviously  missing or damaged please sign the courier drivers receipt as damaged. This ensures we can quickly arrange for replacements or an exchange. Please do not fit any items received until it has been throughly checked for damage or missing parts as we are unable to arrange replacement or exhanges/replacements of parts that have been fitted.

Minimum Delivery Charges

UK Mainland (zone 1) Shipping (normally two to three working days) is included in the price displayed of products on orders over £75.

Orders under £75 can be shipped via standard delivery from £9.00 depending on weight/size of order.

Express* ( Next working day) Delivery from £16.99 depending on weight of order/product size

* Please note that whilst, in most instances, Express Delivery orders normally arrive the following working day it is NOT guaranteed. Do not place your order if you are unable or willing to accept the delivery on a subsequent day if your order is delayed by events beyound our control. As is the case with all carriers, very occasionally, delays may occur, in such cases the goods will normally arrive the following working day. We cannot however, be held responsible for any delivery delays or consequential loss arising from matters outside of our control.

Delivery and dispatch is subject to stock availability and we will contact you as soon as possible if we foresee any kind of delay. 99.9 per cent of deliveries occur as planned, occasionally however, deliveries are affected by events such as traffic jams, bad weather, human error, breakdowns etc. There is therefore, no such thing as a "guaranteed" delivery from any supplier. If you order is critical for a set day we would suggest you choose our click & collect service to enable you to collect the goods in person.

Order Cancellation and Returns

All orders (except bulk and made to order, orders) can be cancelled by the customer anytime within 30 calendar days of purchase subject to the following points. Cancellations received upto 14 calendar days after delivery (the cooling off period) can be returned at the customers expense* and received back within 14 calendar days of the cancellation for a full refund of the price paid** (in an unused and/or same condition as supplied).

*If the reason for the cancellation/return is that the goods are either defective or incorrectly supplied, we will arrange for the goods to be collected/swapped over or repaired at our expense, or if agreed with yourselves in advance, for smaller items we will refund the standard rate return postage.

** Standard carriage costs are returned. Where the customer has requested a special delivery service (Express, Next Working day, AM Guaranteed, Saturday delivery, Highlands, Channel Islands etc.) the delivery premium paid will not be refunded*

Orders / Items received back after the 14 calendar day return carriage period detailed above will be subject to deduction of the outward carriage/delivery charges (whether detailed on the order or not). Typically £10 - £15.00. For long (1.5m +)/large amounts/heavy items this is more likely to be £45.00 +

Orders (') cancelled after the 14 calendar day (The cooling off) period and before 30 calendar days of purchase, will be accepted subject to a 25% handling/restocking and outward carriage charges provided that the products are in the same condidtion as supplied and received within 14 calendar days of the cancellation being agreed in writing. We do not accept order cancellations or agree to refunds where items prior to return have been fitted/used, have been broken/damaged, where all parts are not returned, returns requested 30 days after purchase and items received 14 days after a return has been agreed by us.

Before any order cancellation can be accepted or goods can be returned you must notify us in writing and receive a returns number. Items must be returned to Budets & TraderRacks Unit 11 Bonville Business Centre, Brislington, Bristol BS4 5QR quoting your returns number.

After delivery or fitting, unless the goods supplied were either defective or incorrectly supplied, any costs associated with return/repair of the product will be deducted from the refund. If the goods returned are received by us in (a) not their original packaged condition, (b) damaged, (c) misused, (d) showing obvious signs of use or with (e) parts missing, we reserve the right to contact you and refuse the return or make an appropriate deduction off the original purchase price.

Any mail order item returned must be packaged in their original packaging and packaged securely in the same way that they were sent in order to avoid damage in transit. If the goods arrive with us in a damaged state due to improper packaging it will be deemed to be the responsibility of the customer. The buyer is advised to take appropriate transit insuramce to cover potential damage in transit by the courier

Returned made to order items (as detailed in the website product description) and bulk (2 or more of the same item) are subject to a 40% handling, re-stocking charge as well as the outward carriage charge. Return orders (subject to clauses 4.1, 4.4 and 4.6) that were fitted to the customers vehicle will be refunded less the fitting charge. If the fitting of our products or services require cuts or drilling to the customers vehicle this will be pointed out prior to commencement of works and the customer accepts that if the order is subsequently cancelled/returned Budets Motor & Leisure Services cannot accept responsibility to make good these cuts or holes.

Your statutory consumer rights are not affected by the contents of this page

Please note our full Terms & Conditions can be viewed on the Terms & Conditions page.