Order Cancellation and Returns

Please email your return / refund request to info@traderracks.co.uk. Stating your order number and reason for return / refund. Our acceptance of the request will based upon the following points-:

All orders (except bulk and made to / special order items) can be cancelled by the customer anytime within 30 calendar days of purchase subject to the following points:

  1. The item and its packaging must be returned in the same condition as supplied (we recommend securing card board boxes inside a black bin liner, plastic bag or similar).
  2. Requests received upto 14 calendar days after delivery (the cooling off period) can be returned at the customers expense* and received back within 14 calendar days of the cancellation for a full refund of the price paid** (As long as items returned are unfitted, unused and in the same condition as supplied including packaging).

*If the reason for the cancellation/return is that the goods are either defective or incorrectly supplied, we will arrange for the goods to be collected/swapped over or repaired at our expense, or if agreed with yourselves in advance, for smaller items we will refund the standard rate return postage.

** Standard carriage costs are returned. Where the customer has requested a special delivery service (Express, Next Working day, AM Guaranteed, Saturday delivery, Highlands, Channel Islands etc.) the delivery premium paid will not be refunded*

Orders / Items received back after the 14 calendar day return carriage period detailed above will be subject to deduction of the outward carriage/delivery charges (whether detailed on the order or not). Typically £10 – £15.00. For long (1.5m +)/large amounts/heavy items this is more likely to be £45.00 +

Orders (‘) cancelled after the 14 calendar day (The cooling off) period and before 30 calendar days of purchase, will be accepted subject to a 25% handling/restocking and outward carriage charges provided that the products are in the same condidtion as supplied and received within 14 calendar days of the cancellation being agreed in writing. We do not accept order cancellations or agree to refunds where items prior to return have been fitted/used, have been broken/damaged, where all parts are not returned, returns requested 30 days after purchase and items received 14 days after a return has been agreed by us.

Before any order return/cancellation can be accepted you must notify us in writing and receive a returns number. Items must be returned to Budets & TraderRacks C/O Lok ‘N’ Store, Aldemoor Way, Longwell Green, Bristol BS30 7ET quoting your returns number.

After delivery or unless the goods supplied were either defective or incorrectly supplied, any costs associated with the return not being received in the same condition as supplied or packaging replacement will be deducted from the refund. If the goods returned are received by us in (a) not their original packaged condition, (b) damaged, (c) misused, (d) showing obvious signs of use or fitting or with (e) parts missing, we reserve the right to contact you and refuse the return or make an appropriate deduction off the original purchase price.

Any mail order item returned must be re-packaged into their original packaging and sealed inside a plastic bin liner or similar protective outer layer.  To avoid damage to cardboard boxes or loss of items in transit. If the goods arrive with us in a damaged state due to improper packaging it will be deemed to be the responsibility of the customer. The customer returning items is also advised to take appropriate transit insurance to cover potential damage in transit losses by the courier

Returned made to or special order items (as detailed in the website product description or advised by email) and bulk (2 or more of the same item) if accepted by us in writing are subject to a 20 to 40% handling, re-stocking charge as well as the outward carriage charge. 

Your statutory consumer rights are not affected by the contents of this page.